Do you supply genuine products?
Yes we do, all our medications and other healthcare products are sourced from certified and reliable manufacturers. Since all our manufacturers & also suppliers are licensed and certified, thus you can always stay rest assured that the products that you will be buying from us are coming from legally regulated and authentic channels.
Can you assure me that your medications are not nearer to the expiry date?
For customer’s complete assurance, we will be clearly depicting the expiry dates on each and each product page. So, while placing your order, you will gain complete information about the expiry date of each & every item.
Payment related Questions
What all modes of payment you accept?
We accept payment through credit/debit card, online bank transfers or through e-wallets like PayPal, Bitcoin.
Shipping related Questions
Are you shipping products in my region?
Our company is supplying products to many major countries in the world. You can always check out whether your region is on our delivery list or not by dropping us an email at email@example.com
What are your shipping charges?
The cost of shipping varies and is dependent upon several factors like country of residence, type of shipping option chosen and also on the amount of items being ordered. For determining the shipping cost of your order, all you have to do is to add the items in your shopping cart and get proceeded with your checkout.
Will I be able to track my order?
Yes, you can. However, we keep you updated during each and every stage of order processing through email/message.
What will happen if I am not at home when my order arrives?
The customer’s order will be delivered through post parcel mail. If the buyer is not found at their place on the arrival of the order, then the nominated carrier will be informing him/her that the order has arrived and can be collected from the relevant post office.
How long will it take for my order to be delivered?
Usually, the dispatching of all orders is done the next working day and it may take around 15 to 20 working days for the order to be delivered at your place. However, delivery time varies for every different location and you can refer to our shipping & supply page for further information.
What to do if I found my order either faulty or damaged?
Our organization will be replacing the damaged/ faulty items at no additional expense. You can contact our customer support team for making arrangements for the same.
How can I make changes in the shipping details of my order?
For changing your shipping details, you can to go to the account section on our website or send us a message for the changing of your shipping address.
From where, you will send order?
Since we are majorly supplying medications that have been produced in India by Indian pharmaceutical giants, thus all the orders will actually be processed out and send out from this country only.
Will be order be confidential?
Yes, we maintain the confidentiality of all your personal information. It won’t be shared at all by the third party for any other purpose. The order will be dispatched in discreet packaging for maintaining its complete confidentiality.
How can I cancel my order?
In such a scenario, all you have to do is to notify our customer support representatives by sending out a cancellation request through email or Please check our Cancellation Policy.
Do I require prescription for placing my order?
If you are purchasing prescription based medications, then we would be requiring a doctor’s prescription before dispatching them.
Can I place an order overcall?
If you are not able to place your order online, then please mail to our customer support service at firstname.lastname@example.org. Our team will be more than delighted to assist you in placing your order.
Can I speak to one of your pharmacists?
Yes, you can. Our pharmacists are available during working hours. You can call directly at our customer support office and speak to one of our representatives. We fully ensure the confidentiality of your call.
Want to become our supplier and offer new products?
We will be glad to consider your proposal. Please send the details to our e-mail address email@example.com. Please, be informed that the products you offer should comply with the quality requirements and should come with the quality certificates.